Our team has many years’ experience of sales, lettings and property management. Our staff can be contacted on 01531 829300 or by email at email@example.com during the following times:
You are also welcome to visit our office at:
Cleeve Mill Lane,
Gloucestershire GL18 1DS
Our office is open from 9am until 5pm Monday to Friday. It is recommended that you contact us first to arrange an appointment to ensure the right person is available to assist you.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
43-55 Milford Street
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.